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Listening under pressure [videorecording] : the customer service challenge

Topic: 
PERSONNEL--TRAINING
Author: 
Kantola Productions.
Publisher/Date: 
Mill Valley, Calif. : Kantola Productions, 2007
Note: 
Closed-captioned for the hearing impaired (CC).,DVD. Item lost 7/20/18
Summary: 
Good listening skills are essential for meeting customer needs-and ensuring a positive experience with your organization. You'll learn how three specific listening skills can soothe upset customers; help you get the information you need to solve their...