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Implementing performance measures

Topic: 
PERFORMANCE MEASUREMENT
Author: 
Levetan, Liane.
Publisher/Date: 
2000
Note: 
In American City & County -- Vol. 115 - no. 13 (September 2000).
Summary: 
DeKalb County, Ga., has learned that outcomes can be more important than outputs and that, like its private sector counterpart, the county is being judged on its ability to make customers happy.