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Implementing performance measures

Subjects: 
Performance measurement,Public information--Customer service
Status: 
Avail
Format: 
Article
Description: 
p. 40-44 ; 28 cm.
General Contents: 

In American City & County -- Vol. 115, no. 13 (September 2000).

Abstract: 
DeKalb County, Ga., has learned that outcomes can be more important than outputs and that, like its private sector counterpart, the county is being judged on its ability to make customers happy.
Publish Date: 
2/21/2005
Author/Speaker: 
Levetan, Liane