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How should I conduct a customer-complaint visit?

Subjects: 
Water--Administration,Water quality,Public information--Customer service,Municipal government--Services,Request for service systems
Status: 
Avail
Format: 
Article
Description: 
p. 6-7 ; 28 cm.
General Contents: 

In Opflow -- Vol. 40, no. 6 (June 2014).

Abstract: 
Investigating water quality complaints is an important aspect of water system operations. Complaint resolution can provide additional information about a distribution system's condition and help improve operational practices. This opportunity to interact with customers can leave a positive impression of your water utility.
Publish Date: 
6/30/2014
Author/Speaker: 
Lauer, William C.