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How to handle conflict & confrontation

Topic: 
CONFLICT RESOLUTION
Author: 
Pickering, Peg.
Publisher/Date: 
Shawnee Mission, Kan. : National Press, 2000
Series: 
Sixty-minute training series
Note: 
Includes index.
Summary: 
Poorly handled conflicts cause anxiety, tension, and stress in the workplace, reduce morale, and hinder productivity. This handbook includes conflict management techniques for creating a more cohesive and productive work environment.