Personnel--Employee relations,Personnel--Administration,Conflict resolution
vi, 280 p. : ill. ; 24 cm.
Written by a team of distinguished cross-generational authors, this groundbreaking book supplies fresh, provocative insights & practical solutions for understanding differences, resolving conflicts & managing effectively in today's age-diverse workplace. For anyone struggling to manage people who just don't see work (or life) the same way, this book helps you understand the gulf that separates the generations & offers practical guidelines for building a harmonious workforce where people rally together for the organization, not against each other. Includes information on Baby Boomers, case studies, communication skills, ACORN imperatives, Ben & Jerrys Homemade, Inc., Chevys Fresh Mex, Lucent Technologies, TGI Fridays, West Group, family values, future issues, generation gaps, Generation X, leadership style, management, recruiting, seminal events, teamwork, technology issues, television, training, Veterans, work ethic, workplace, etc.