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Dealing with the irate customer [videorecording] : customer service.

Topic: 
PERSONNEL--TRAINING
Publisher/Date: 
Mill Valley, Calif. : Kantola Productions, 2009
Note: 
Closed-captioned for the hearing impaired (CC).
Summary: 
The guidelines presented in this training video will help you calm angry customers. Your employees will learn to stay professional when they deal with a difficult customer. Plus, they will learn three powerful breakthrough techniques that can be used...