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Customer service : staying the course

Topic: 
FIRE--PERSONNEL
Author: 
Templeton, Randy.
Publisher/Date: 
1996
Note: 
In Fire Chief -- Vol. 40 - no. 8 (August 1996).
Summary: 
To become a lasting part of a fire department's values, customer service has to be much more than just another program or management initiative. Here are some lessons learned in what does and doesn't work.