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CRM/311 organized for service

Topic: 
MUNICIPAL GOVERNMENT--PUBLIC INFORMATION
Author: 
Barkin, Robert.
Publisher/Date: 
2009
Note: 
In American city & county -- Vol. 124 - no.2 (February 2009).
Summary: 
CRM/311 systems force communities to take a hard look at how they respond to problems. Includes a case study on graffiti.