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Benchmarking staff performance : how staff departments can enhance their value to the customer

Topic: 
PERSONNEL--PERFORMANCE APPRAISAL
Author: 
Fitz-enz, Jac.
Edition: 
1st ed.
Publisher/Date: 
San Francisco, Calif. : Jossey-Bass Publishers, 1993
Series: 
Jossey-Bass management series
Note: 
Includes bibliographical references (p. 211-212) and index.