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Benchmarking for results

Topic: 
PERFORMANCE MEASUREMENT
Author: 
University of North Carolina at Chapel Hill. Institute of Government.
Publisher/Date: 
Chapel Hill, N.C. : Institute of Government, The University of North Carolina at Chapel Hill, 2005
Note: 
December 2005.
Summary: 
This report contains the program and organizational findings that were obtained from the review of the benchmarking experiences from the fifteen municipalities that participated in the Final Report on City Services for FY2003-2004.
Additional Author: 
North Carolina Local Government Performance Measurement Project.