Knowledgebase-After Incident Citizen Satisfaction Survey Program


Information Product

Title:After Incident Citizen Satisfaction Survey Program
Summary:A template for a program to measure customer satisfaction with the emergency service provided by the fire department. The program package includes a sample survey form, an Excel spreadsheet to compile the results, directions on entering the survey results into the Excel spreadsheet, and a sample memo to announce the program to fire department personnel.
Original Author:Wolf, Dennis
Co-Author:
Product Create Date:12/14/2016
Last Reviewed on::05/23/2017
Subject:Fire--Surveys--Tennessee; Emergency services--Surveys; Emergency medical services--Surveys; Fire--Performance measurement; Auditing--Performance measurement; Municipal government--Services--Surveys
Type:Survey
Original Document:

Reference Documents: After_Incident_Survey_Database-SAMPLE.xlsxAfter_Incident_Survey_Database-SAMPLE.xlsxAfter-Incident Customer Survey 20100901-FINAL.docxAfter-Incident Customer Survey 20100901-FINAL.docxAfter-Incident Survey Database-Directions.docxAfter-Incident Survey Database-Directions.docxCustomer survey memo.docxCustomer survey memo.docx

Text of Document: