Knowledgebase-Dispatcher, Lead


Information Product

Title:Dispatcher, Lead
Summary:Job description for the position of Lead Dispatcher.
Original Author:MTAS
Co-Author:
Product Create Date:09/26/2002
Last Reviewed on::02/08/2017
Subject:Emergency communications--Personnel; Police--Personnel; Personnel--Classification
Type:Job Description
Original Document:

Reference Documents:

Text of Document: LEAD DISPATCHER

DEFINITION:

The employee is responsible for work performed in receiving and transmitting messages by two-way radio and telephone, dispatching personnel to crime and emergency scenes, and preparing and maintaining communication records.
Duties also include monitoring emergency phone and computer, entering/receiving TCIC information under the general supervision of the police chiefs. The employee supervises and trains other dispatchers.
Independent judgement is used according to the situation and sometimes different courses of action must be taken to complete the tasks.

EQUIPMENT JOB LOCATION:

The employee will operate two-way radio communication console, telephone and emergency telephones, TDD telephones, computers and other modern dispatch equipment.
The employee works in the dispatch office at Police Headquarters and may be exposed to tobacco smoke.

ESSENTIAL FUNCTIONS OF THE JOB:

Supervises and trains dispatchers.
Must react quickly and calmly in emergency situations and dispatch the appropriate personnel.
Types information accurately on a computer keyboard to be entered into a computer, and retrieves information from computer.
Communicates effectively with the public: ascertains facts, answers their questions, and refers them to the appropriate personnel.
Must maintain an effective working relationship with the employees.
Receives and transmits routine and emergency messages pertaining to arrests, accidents, stolen property, other law enforcement emergencies, fire emergencies, complaints, etc., by radio and telephone.
Maintains a log on all radio messages received or transmitted as required by the Federal Communications Commission and the Department.

ADDITIONAL EXAMPLES OF WORK PERFORMED:
(Any one position may not include all of the listed duties or duties which may be performed)

Keeps records and makes reports concerning dispatch operations.

REQUIRED KNOWLEDGE AND ABILITIES:

Knowledge of operating a TDD System.
Knowledge of personnel policies and procedures.
Knowledge of TCIC/NCIC operating procedures.
Knowledge of the rules and regulations of the Federal Communications Commission pertaining to transmitting and receiving messages by short wave.
Knowledge of the operation of radio transmitting and receiving equipment.
Knowledge of the geographic area of the City and County.
Knowledge of the powers and duties of the City's Police Department.
Knowledge of the City’s provisions for emergency situations.
Ability to operate a short wave radio quickly and efficiently in routine and emergency situations.
Ability to understand and follow oral and written instructions.

QUALIFICATIONS:

Must be high school graduate or equivalent.
Must complete a basic computer course (if offered by City):
Must complete a TCIC computer course and maintain certification.
Must pass drug screen by licensed physician.
Must meet City's "Weight Control Policy."
Must pass a background check.