Knowledgebase-Dispatcher/Computer Supervisor


Information Product

Title:Dispatcher/Computer Supervisor
Summary:Job description for the position of Dispatcher/Computer Supervisor.
Original Author:MTAS
Co-Author:
Product Create Date:09/26/2002
Last Reviewed on::02/08/2017
Subject:Emergency communications--Personnel; Computer systems--Personnel; Personnel--Classification; Police--Personnel
Type:Job Description
Original Document:

Reference Documents:

Text of Document: DISPATCHER/COMPUTER SUPERVISOR


DEFINITION:

The employee is responsible for work performed in receiving and transmitting messages by two-way radio and telephone, dispatching personnel to crime and emergency scenes, and preparing and maintaining communication records.
Duties also include monitoring emergency phone and computer, entering/receiving TCIC information under the general supervision of the lead dispatcher and police chiefs. The employee also supervises and trains other dispatchers concerning the computer operations.
Independent judgement is used according to the situation and sometimes different courses of action must be taken to complete the tasks.

EQUIPMENT/JOB LOCATION:

The employee will operate two-way radio communication console, telephone and emergency telephones, TDD telephones, computers and other modern dispatch equipment.
The employee works in the dispatch office at Police Headquarters.

ESSENTIAL FUNCTIONS OF THE JOB:

Supervises and trains employees involving computer operations.
Responsible for technical operations of the computer.
Must react quickly and calmly in emergency situations and dispatch the appropriate personnel.
Types information accurately on a computer key board to be entered into a computer, and retrieves information from computer.
Communicates effectively with the public: ascertains facts, answers their questions, and refers them to the appropriate personnel.
Must maintain an effective working relationship with the employees.
Receives and transmits routine and emergency messages pertaining to arrests, accidents, stolen property, other law enforcement emergencies, fire emergencies, complaints, etc., by radio and telephone.
Maintains a log on all radio messages received or transmitted as required by the Federal Communications Commission and the Department.

ADDITIONAL EXAMPLES OF WORK PERFORMED:
(Any one position may not include all of the listed duties or duties which may be performed)

Keeps records and makes reports concerning dispatch operations.


REQUIRED KNOWLEDGE AND ABILITIES:

Knowledge of operating a TDD System.
Knowledge of basic repairs on computer.
Knowledge of TCIC/NCIC operating procedures.
Knowledge of the rules and regulations of the Federal Communications Commission pertaining to transmitting and receiving messages by short wave.
Knowledge of the operation of radio transmitting and receiving equipment.
Knowledge of the geographic area of the City and County.
Knowledge of the powers and duties of the City's Police Department.
Knowledge of the City's provisions for emergency situations.
Ability to operate a short wave radio quickly and efficiently in routine and emergency situations.
Ability to understand and follow oral and written instructions.

QUALIFICATIONS:

Must be high school graduate or equivalent.
Must complete a basic computer operations course (if offered by City).
Must complete a TCIC computer course and maintain certification.
Must pass drug screen by licensed physician.
Must comply with City's "Weight Control Policy".
Ability to understand and follow oral and written instructions.
Ability to establish and maintain an effective working relationship with the public and other employees.
Knowledge of the principles and practices and equipment employed in modern fire fighting.

QUALIFICATIONS:

Must have high school diploma or equivalent.
Must possess a valid driver's license issued by the State of Tennessee.
Must comply with the City's "Weight Control Policy".
Must pass a medical examination by licensed physician.
Must pass a drug screen by licensed physician.
Must pass a background check.