Knowledgebase-Ensuring Effective Municipal Service Delivery to Diverse Constituents: Preparing Tennessee Cities to Serve Changing Communities


Information Product

Title:Ensuring Effective Municipal Service Delivery to Diverse Constituents: Preparing Tennessee Cities to Serve Changing Communities
Summary:The purpose of this MTAS-sponsored research study is three-fold, 1) identify current diversity initiatives (e.g. training programs, resources, and programming) within Tennessee municipalities that prepare local government employees to serve diverse populations, 2) identify existing service delivery initiatives that serve diverse local constituents in Tennessee municipalities (e.g. language materials, etc.), 3) identify future diversity-related training and resources most beneficial to the municipality in serving diverse constituents. The central research question is, “In what ways can Tennessee municipalities better prepare to serve an increasingly diverse public?”
Original Author:Warner, Candace
Co-Author:
Product Create Date:12/05/2015
Last Reviewed on::06/05/2017
Subject:Municipal government--Services; Diversity in the workplace; Personnel--Training
Type:Report/Study
Original Document: MTAS Final Viewable Survey_CWarner.pdfMTAS Final Viewable Survey_CWarner.pdfMTAS Report_EnsuringEffectiveMunicipalServiceDeliveryDiverseConstituents_REVISED-FINAL.pdfMTAS Report_EnsuringEffectiveMunicipalServiceDeliveryDiverseConstituents_REVISED-FINAL.pdfMTAS_Preparing TN Cities to Serve Changing Communities_CWarner Presentation.pdfMTAS_Preparing TN Cities to Serve Changing Communities_CWarner Presentation.pdfRECOMMENDATIONS COMPENDIUM_for MTAS and TN Cities.pdfRECOMMENDATIONS COMPENDIUM_for MTAS and TN Cities.pdf

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